Effective: 1 September 2026
These Terms apply to the Surflens mobile app, Apple Watch app, website, cloud services and Community feed (the Service). The Service is operated by WORKSTORIES, INC., 2093 Philadelphia Pike #2517, Claymont, Delaware 19703, USA, doing business as Surflens (Surflens, we, us).
By creating an account, starting a session, viewing or downloading a clip, buying a subscription or otherwise using the Service, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Service. Mandatory consumer rights in your country or state are not limited by these Terms.
Translations are provided for convenience. If versions differ, the English version controls to the extent permitted by law; mandatory local-language and consumer rules prevail.
You must be at least 13 to use an account. You must be at least 18 to start a Community Session or place a shore camera that may record other people. A parent or legal guardian must act for a minor where required.
Keep your account secure and provide accurate information. If the app supports account creation, you may initiate account deletion from the app settings.
Surflens is a filming tool, not a lifeguard, rescue, navigation or emergency service. Recording, tracking, network and watch status may fail. Use your own judgment and follow local safety rules.
Place the phone and tripod safely and lawfully. Obtain any permission required by a beach operator, landowner, event organizer, school or public authority. Do not aim the camera at homes, changing rooms, toilets, showers or any place where people reasonably expect privacy. Community Sessions must record video only; audio must remain off.
4.1 Community Session - Free
A Community Session records the surf zone. By selecting Community Session and starting the camera, the camera operator asks Surflens to process the resulting footage as Community content. Videos from this session may be available to other Surflens Plus users to watch and download. Availability may depend on processing, moderation, video quality, date, spot and Service availability.
Community Session footage contains video only; audio must remain off. Surflens may show the spot, date, session information, thumbnails and clips in the Surflens Community. Access to Community viewing and downloads requires Surflens Plus.
Community Session footage and clips may be stored for up to 1,000 days after the session. Surflens may remove them earlier for safety, privacy, copyright, technical, legal or moderation reasons.
A downloaded copy may remain on another user’s device or outside Surflens after the original clip is hidden, removed or deleted. Surflens cannot guarantee recall or deletion of copies that are no longer under its control.
4.2 Private Session - Plus
Videos from a Private Session are available only to the account holder and authorized devices, subject to the storage and feature limits shown before purchase. They are not placed in the Community unless the user later makes a separate, clear choice to publish a specific clip.
The camera operator keeps any copyright they lawfully own in footage created by their device. By starting a Community Session, the operator grants Surflens a non-exclusive, worldwide, royalty-free and sublicensable license to receive, store, copy, transcode, crop, stabilize, analyze, moderate, display, stream and make the footage available for download as needed to:
This license does not transfer ownership to Surflens. It lasts while the relevant footage is stored or made available through the Service, subject to temporary backups, legal holds, dispute records and downloaded copies already delivered under these Terms.
A Surflens Plus user receives a limited, non-exclusive, non-transferable license to view and download available Community Session clips for personal, non-commercial use. A downloader must respect copyright, privacy, image, publicity and other rights of people shown; must not sell, license or use a clip in advertising; and must not use it to identify, track, shame, rate or harass anyone.
Surflens will not use an identifiable clip in external social-media posts, paid advertising, App Store creatives, website promotions or brand campaigns without separate written or electronic permission from the person shown and, where necessary, the copyright owner. Starting a Community Session alone is not promotional consent.
You must not:
Surflens may filter, hide, limit, remove or preserve content; restrict downloads or features; and suspend accounts when reasonably necessary for safety, rights protection, legal compliance or enforcement of these Terms.
Before adding a Community clip to Favorites, the user must select exactly one statement:
The action button is Claim and add to Favorites. By using it, the user represents that the selected statement is true and, for the parent or guardian option, that the user is an adult with legal authority to act for the surfer. A claim only links the clip to the user’s account and Favorites. It does not transfer copyright, prove identity or grant ownership. Surflens may reverse a false claim, remove the clip from Favorites, restrict an account or request proportionate verification. Surflens does not use facial recognition or biometric identification to verify a claim.
Each Community clip provides Report & Hide. The user must select one reason:
Submitting Report & Hide immediately hides that clip for the reporting user, hides future Community clips from the same source for that user, and sends the report to Surflens for review. “Same source” means the same Surflens account or camera operator that recorded the clip. This user-level hide does not automatically remove the clip for everyone.
The report may include the selected reason, reporting user, request time, video location, video time, the user who recorded the video and the server video link. Surflens may contact the reporter for more information and may hide, remove or restrict content or accounts. A report starts a moderation review; Surflens may request additional information where a formal privacy, safety or copyright process requires it.
Privacy, video-removal and copyright requests are also accepted at support@surflens.ai. Include the clip link or ID, beach and date, approximate time, and enough information to locate it. A Plus subscription is not required to submit a request. For footage showing the requester, Surflens will first provide complimentary temporary Plus access so the requester can find and delete the clip. This access is free, does not create a paid subscription or automatic renewal, and is provided only to resolve the request. If self-service is unavailable or unsuccessful, or the request concerns other rights, reply to the same email and Surflens will continue the review as required by applicable law.
Removing a clip from Surflens does not automatically remove copies already downloaded by other users. Where appropriate and reasonably possible, Surflens may ask recipients to stop using or delete a copy, but cannot guarantee retrieval of every external copy.
Apple processes iOS subscriptions and purchases under the price, renewal, cancellation and refund information shown in the App Store purchase flow. Deleting the Surflens app or account does not necessarily cancel an Apple subscription. Mandatory cancellation and refund rights remain available.
The Service is provided on an “as available” basis. Surflens does not guarantee that a session will record, that tracking will follow the correct person, that every wave will be captured, or that a clip will be suitable for any purpose. To the maximum extent permitted by law, Surflens disclaims implied warranties that may lawfully be excluded.
Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights. To the maximum extent permitted by law, Surflens is not liable for indirect, special, incidental or consequential loss, loss of footage, loss of opportunity, device loss, beach theft, network failure or unsafe use of the Service. Where a monetary cap is permitted, Surflens’ aggregate liability is limited to the greater of USD 100 or the amount you paid Surflens during the 12 months before the event giving rise to the claim.
You may stop using the Service at any time. Surflens may suspend or terminate access for material or repeated violations, unlawful use, safety risk or non-payment, subject to applicable law. Account deletion removes account data and associated private user content unless limited retention is required for law, security, fraud prevention, disputes or backups. Community Session footage may remain for the period described in the Privacy Policy unless Surflens removes it earlier or applicable law requires deletion.
These Terms are governed by Delaware law, without overriding mandatory laws or court rights available to consumers where they live. Where permitted, disputes may be brought in state or federal courts located in Delaware. Consumers may use local courts where mandatory law allows.
We may update these Terms. Material changes will be posted with a new effective date and, where required, presented in the app before they apply.
Email for support, privacy, video removal and copyright: support@surflens.ai
Postal address: WORKSTORIES, INC., 2093 Philadelphia Pike #2517, Claymont, Delaware 19703, USA
