Privacy Policy

This Policy explains how WORKSTORIES, INC., doing business as Surflens (Surflens, we, us), processes information through the Surflens apps, website, cloud services and Community feed.

Controller contact
WORKSTORIES, INC.
2093 Philadelphia Pike #2517
Claymont, DE 19703, USA
Email: support@surflens.ai

• A Community Session may record distant surfers and other people in a public surf zone.
• Videos from a Community Session may be available to other Surflens Plus users to watch and download.
• Community Sessions contain video only; audio is not recorded.
• Community Session footage and clips may be stored for up to 1,000 days, unless removed earlier.
• A downloaded copy may remain outside Surflens after the original clip is removed.
• Surflens does not use facial recognition, create biometric identifiers or identify people from their face, body or gait.
• Surflens does not use an identifiable clip in external advertising or Surflens social media without separate permission.

We may process:

• Account and contact data: name, username, email, login identifiers, age confirmation and support communications.
• Session and location data: beach or spot, session time, camera position, GPS or watch location when used, takeoff events, session codes and connected-device status.
• Video data: source footage, generated clips, thumbnails, edits and related session information. Community Sessions do not record audio.
• Device and usage data: device model, operating system, app version, network status, diagnostics, logs, feature events, crash data and security information.
• Purchase data: subscription status and transaction identifiers received from Apple. Surflens does not receive full payment-card details from Apple.
• Community, Favorites and moderation data: clip views and downloads, Favorites, claim statements (surfer or parent/legal guardian), report reasons, hiding of clips and future clips from the same source, source and account identifiers, request and video timestamps, video location, recording user, server video link, removal or copyright requests, moderation decisions and correspondence.
• Website and SDK data: essential cookies, language, security signals and analytics or advertising identifiers where used and permitted.

A video can be personal data even when a face is not clear if a person can reasonably be identified from context such as time, location, clothing, board, watch connection or account information.

We collect information from users, shore cameras and connected devices, automatically through the Service, from Apple and other service providers, and from people who submit reports or removal requests. A Community Session may capture people who do not have a Surflens account.

We use information to:

• provide accounts, Community Sessions, Private Sessions, recording, object tracking, clip creation and subscriptions;
• make Community Session videos available to Surflens Plus users for viewing and downloading;
• manage clip claims and Favorites;
• apply Report & Hide, hide current and future clips from the same source for the reporting user, and review reports;
• operate, secure, troubleshoot and moderate the Service;
• answer support, privacy, safety and copyright requests;
• prevent fraud, abuse, unauthorized access and misuse of downloaded clips;
• maintain and improve surf detection, object tracking, framing and camera performance;
• comply with law and enforce the Terms; and
• measure product performance and marketing where legally permitted.

Depending on location and purpose, we rely on performance of our contract with users, legitimate interests in operating and securing the Service, consent where required, and legal obligations. People who do not have an account may request removal or exercise applicable privacy rights as described below.

We do not use footage for facial recognition, biometric identification, faceprints, gait recognition, identification across unrelated sessions or inference of sensitive characteristics.

During a Community Session, the camera records the surf zone with audio off. Source footage may be uploaded to Surflens or its service providers for processing, storage, moderation and clip creation. Surflens may display the spot, date, session information, thumbnails and clips in the Community.

Other Surflens Plus users may watch and download available clips. A downloaded copy may remain on their device or be shared outside Surflens, and Surflens may be unable to retrieve it after delivery. Users remain bound by the Terms, including personal, non-commercial use restrictions and prohibitions on harassment, identity recognition and unlawful use.

Community Sessions may capture people who did not start the camera and do not have an account. They may contact us to request review or removal.

We may disclose information to:

• hosting, storage, video-processing, analytics, security, support and communications providers acting for Surflens;
• Apple for authentication, purchases, subscriptions and platform services;
• other Surflens Plus users, who may view and download Community Session clips as described in this Policy and the Terms;
• professional advisers, insurers, auditors and corporate transaction parties subject to appropriate duties; and
• authorities or other parties when required by law or reasonably necessary to protect safety, rights and the Service.

We do not sell personal data to data brokers or use Community Session footage for cross-context behavioral advertising. If applicable law treats paid access to Community Session clips as a regulated sale, sharing or disclosure, eligible persons may exercise any applicable opt-out or deletion right by contacting support@surflens.ai.

Default periods are:

• Community Session source footage and clips: up to 1,000 days after the session.
• Private cloud clips: until the user deletes them, closes the account, or the relevant storage plan expires, followed by backup deletion.
• Account data: while the account is active and generally up to 30 days after deletion.
• Security and technical logs: generally up to 12 months.
• Support and moderation records: generally up to 24 months after closure.
• Privacy, copyright and legal records: generally up to 3 years after closure, or longer when required for an active matter.
• Payment and accounting records: as required by tax and accounting law.
• Backups: normally overwritten within approximately 30 days after active deletion.

We may delete information sooner. We may retain limited information longer for a legal hold, active dispute, safety incident, fraud prevention or a legal requirement. We periodically review whether the 1,000-day Community Session period remains necessary and proportionate. Copies downloaded by users are outside Surflens’ direct retention control.

Surflens is based in the United States and providers may process information in other countries. Where required, we use contractual, organizational and technical safeguards, including approved transfer clauses or comparable protections. Contact us for information about the transfer mechanism relevant to you.

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, information about disclosures, withdrawal of consent, or an appeal of a privacy decision.

When you use Report & Hide, you select a reason and Surflens immediately hides the reported clip and future Community clips from the same source for your account. The report is sent to our backend and support workflow. We may process the selected reason, reporting user, request time, video location, video time, the user who recorded the video and the server video link. This information is used for user-level hiding, moderation, safety, rights protection and handling follow-up requests. The clip is not automatically removed for other users solely because one report was submitted.

Before adding a Community clip to Favorites, you must state either that you are the surfer shown in the clip or that you are the surfer’s parent or legal guardian. We store the selected statement with your account, the clip and a timestamp to manage Favorites, clip claims, disputes and moderation. This is a user declaration, not facial recognition, biometric verification or proof of ownership.

Privacy, video-removal and copyright requests are accepted at support@surflens.ai. Include the clip link or ID, beach and date, approximate time, and enough information to locate it. A Plus subscription is not required to submit a request. For footage showing you, Surflens will first provide complimentary temporary Plus access so you can find and delete the clip. This access is free, is provided only to resolve the request, and does not create a paid subscription or automatic renewal. If you cannot locate or delete the clip, or your request concerns other privacy or copyright rights, reply to the same email and we will continue the review as required by applicable law. We may request proportionate verification and do not normally require a government ID.

Deletion from Surflens does not automatically delete copies already downloaded by other users. We may take reasonable steps concerning copies covered by our Terms, but cannot guarantee retrieval of copies outside our control.

EEA and UK residents may object to legitimate-interest processing and complain to their local supervisory authority. California and other eligible US-state residents may exercise applicable access, deletion, correction, disclosure, opt-out and appeal rights and may use an authorized agent where permitted. Residents of Australia, Japan, Singapore and other countries may exercise the rights provided by their local privacy law and complain to the relevant authority. Surflens will not discriminate against a person for exercising an applicable privacy right.

The Service is not intended for children under 13, and we do not knowingly create accounts for them. A user must be 18 to start a Community Session. A Community Session may incidentally record a minor in a public surf zone. If we learn that footage creates a privacy or safety concern for a child, we may hide or remove it promptly. A parent or guardian may submit a removal request.

We use reasonable technical and organizational safeguards, including access controls, encryption in transit, restricted production access, logging and vendor controls. No service can guarantee absolute security. Report a suspected security issue to support@surflens.ai.

The website and apps may use essential technologies for login, security, language, purchases and operation. Non-essential analytics or advertising technologies are used only with the notices, system permissions and consent required by law. You can use device settings, browser controls and any in-product privacy choices made available by Surflens.

We may update this Policy. Material changes will be posted with a new effective date and, where required, shown in the app before they apply.

Email for privacy rights, video removal, copyright and support: support@surflens.ai
Postal address: WORKSTORIES, INC., 2093 Philadelphia Pike #2517, Claymont, Delaware 19703, USA